Our prefered and default method of payment is by using a PayPal account - if you have one - or by credit/debit card using Paypal's secure online payment system. NB: You do not need a PayPal account to use this system. If you do not wish to pay by PayPal or credit/debit card you can pay by cheque by telephoning your order to 01484 854955 or you can telephone and then pay by credit/debit card over the phone. To pay by cheque you can use Contact Us to send details of your order and the address for posting and we will contact you as soon as possible to process it.
Postage to UK adresses is included in the prices stated; no postage or other charges are added at checkout. Orders are usually dispatched within 48 hours of receiving payment. We are happy to send orders to a different address (inside the UK) from that of your billing address. There is an additional charge of £3 on orders for delivery to EU zone countries and £7 for the rest of the world. Thisadditional postage charge is added automatically at checkout.
Returns and Refunds
If you are not completely satisfied with our products or service then we will happily refund payment or replace any goods. Please contact us within seven working days commencing from the day following delivery if you would like to return your order. On receipt of the goods - providing they are unused and in the condition they were dispatched - we will refund the total amount. Please note you are responsible for the safe return of any goods and the cost of return delivery.
Please Contact Us as soon as possible after delivery of your order of any defective or faulty goods quoting the invoice number. We will immediately refund or replace any defective items.