Terms & Conditions

Statutory Rights

Please note, the following Terms and Conditions do not affect your statutory rights. 

Online Security

Neph Aromatics understands you may have concerns about using your credit card or debit card to make purchases online. We pledge to keep this information secure by using the latest payment systems and technology. Neph Aromatics works with Stripe to provide you with the safest means available today of making online credit/debit card payments.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998 and subsequent updates. 

We do not disclose buyers' information to third parties. Contact information including email address and address is used solely for the purpose of completing the order. Cookies are used on this shopping site to keep track of contents of your shopping cart once you have selected an item. All card payments are processed by Stripe.

Safety & Liability

Any information about our products and use of them is given in good faith and is accurate to the best of our knowledge. However, all information is supplied as guidance only and is not comprehensive. We cannot be held responsible for the use/misuse of our products.

Neph Aromatics accepts no liability for any harm caused by the improper use of the products sold on this site or any negative consequences experienced from use of the information on this site. By the purchase and use of Neph Aromatics' products you are accepting full liability. 


All quoted prices include VAT at 20%. Neph Aromatics VAT Number: 566 8246 04.

Neph Aromatics does not collect any import taxes and or duties that governments might impose on products shipped to that country. Goods cannot be returned for a full refund due to your unwillingness to pay any import taxes or fees charged by the government of the jurisdiction. You are advised to make any appropriate arrangements. Contact your local Customs & Excise officer or visit their web-site. 

Customer Service/Complaints

In the event that you are dissatisfied with any of our products or any part of our service or you wish to comment in any way, please get in touch with us by email at Contact Us. When appropriate please quote the invoice number. We will endeavour to deal with your enquiry or complaint in a prompt, fair and confidential manner. The following are our target guidelines:

 (1) We will acknowledge email correspondence within one working day. 

(2) We will aim to resolve all issues within two working days from initial date of communication or explain why this is not possible.

 (3) We will keep you fully informed and involved during this process.